Refund policy

Blukinni Return Policy:

Thank you for choosing Blukinni for your swimwear needs. We value your satisfaction and want to ensure a smooth and convenient return process. Please review our return policy below:

Return Period:

  • Items are eligible for return within 14 days from the date of purchase.

Return Conditions: To qualify for a return, the following conditions must be met:

  1. The item must be in its original condition with no signs of wear or damage.
  2. The item must have all original tags attached.
  3. The item must be returned in its original packaging, including the bag provided.
  4. The item must be accompanied by the protective sheet originally included.

Exclusions: Items will not be accepted for return if:

  1. The item shows any signs of damage or wear.
  2. The protective sheet is missing.
  3. The original packaging, including the bag, is not included.
  4. Items purchased on sale will not be eligible for return.

Return Process:

  1. Contact our customer service team at info@blukinni.com.au or 0412 082 904 within 14 days of receiving your order to initiate the return process.
  2. Provide your order number and a brief explanation for the return.
  3. Follow the instructions provided by our customer service team for shipping the item back.

Refund or Exchange:

  • Upon receiving the returned item and confirming it meets our return conditions, you will be eligible for a refund or exchange. The refund will be processed using the original payment method.

Shipping Costs:

  • Shipping costs associated with the return are the responsibility of the customer unless the return is due to an error on our part.
  • If the return is due to a sizing issue resulting from the customer's failure to consult our size guide before purchase, all return shipping costs and associated fees will be the responsibility of the customer.

Questions or Concerns:

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at info@blukinni.com.au or 0412 082 904

Thank you for choosing Blukinni. We appreciate your business and look forward to providing you with exceptional swimwear products in the future.